Information Systems Outsourcing Essay Example | Topics and Well Written Essays - 1500 words

Information Systems Outsourcing - Essay Example Outsourcing may be defined as the transfer of operational responsibility of either business processes or information system and other infrastructure management of an organization to an external service provider to achieve strategic goals, reduce costs, improve customer satisfaction and provide other efficiency and effectiveness improvements. This field has been in constant focus in last few years due to various social and financial issues involved with it. A number of organizations have sub-contracted all or part of their information systems / information technology function to specialist consultancies / contractors. According to Forbes Over 90% of Fortune 500 companies have outsourced at least one major business function. Encouraged by the projections of phenomenal cost savings, many Fortune 500 firms are jumping on to the "outsourcing bandwagon" (Lacity and Hirschheim 1993b). A survey of U.S. CEOs shows that 42% of communication firms, 40% of computer manufacturers, and 37% of semiconductor companies rely on outsourcing from foreign firms. These same CEOs expect the figures on outsourcing to exceed 50% before the mid-1990s (Bettis et al. 1992). Though the process of outsourcing is often considered as a non core business process it may range from low grade high volume and repetitive mechanical processes to a more sophisticated and high-tech development outsourcing. Outsourcing, in general, can be categorized as business processing outsourcing, platform IT outsourcing, application outsourcing and systems and network infrastructure outsourcing Information System outsourcing and processing services spending were approximately $200 billion in 2004, representing an 8.8% compounded annual growth rate (IDC). Information system outsourcing has been fueled by rapid technological change throughout all industries which results in more expense to upgrade systems, more time to install and increase complexity. For smaller companies which have information system and information technology department for just business support, maintaining and managing a good IT/IS department is not viable option, it is practically impossible to have a best team which can take on the market competition but IT/IS is major factor today that decide the success and failure of an organization. This lead to the outsourcing of major IT/IS outsourcings. Entire IT department or some IT/IS services are outsourced. The emerging pervasive nature of the Internet has effectively helped the communication between different parties involved in outsourcing process and has been the major facilitator of outsourcing in recent years. Easy and immediate access to information enables various parties involved in outsourcing to estimate the success of effort and control the entire process flow. Insufficient labor availability in developed countries, especially for those with IT expertise, has also led many companies in developed countries to outsource their business process and functional needs to the countries where cheap and high skilled human resource is available. Outsourcing decisions, in past, were primarily based on anticipated cost savings without the consideration of technology and security, but in

Sociology class Essay Example | Topics and Well Written Essays - 750 words - 1

Sociology class - Essay Example A system is defined as a collection of elements and their interrelationships. These relationships make the system distinct from other systems. The chemical bond between the molecules of a chemical compound is quite different from the relationships between organisms of a species. Hence, a Social system is a congregation of individual parts which are interrelated. These relationships are unique to each social system and help us distinguish between different social systems. The fact that social systems can also be a part of a larger social system can help us understand the world as a group of social systems which are closely related. Let us consider the example of political and economic systems. While the fundamental objectives, modus operandi and the structure of hierarchy are somewhat similar, the relationships between the components are different. The politicians of a country are closely connected when compared to the presidents of banks or financial organizations (Nelson). The basic components of a social system are shown below: 1. Status: It is defined as a position in the social system accompanied by a set of rights, duties and expectations. Statuses are unique and hence, identifiable in terms of other statuses. For instance, let us consider what it means to be a 25 year old in a society. In a society where the average life span is 70 or 80 years, 25 is when an individual begins to think in terms of career and personal growth. However, in a society where the average life expectancy is 30 to 35 years, 25 is the beginning of late adulthood. Status comes in two different forms. The term Achieved status refers to the status which can change over time whereas Ascribed status is permanent. For instance, an individual’s position within the family is permanent and hence achieved. However, an individual’s position in an organization may change over time and hence is ascribed. 2. Roles: A role is a unique set of behaviors associated with the normal being of individuals belonging to a particular status. In a family, the role of mother is quite different from that of the grandmother. Similarly, the role of an entry level executive in an organization is different from that of the manager. These roles represent different dimensions of an individual’s existence. However, some roles are not as clearly marked as others. While the role of a mother in the family is clear, the role of an individual within an organization may vary based on several factors. In a society, every individual is linked to several social systems and hence, performs multiple roles such as being a father in the family while working at an automobile company. 3. Social structure: It is a set of patterns which collectively constitute the social system much like the layout of a building. A simple social structure merely describes the statuses and roles in a social system whereas a complex social structure describes them in an elaborate manner along with the interre lationships. The age structure of a country is a simple social structure. For instance, let us compare the percentage of children in Kenya and the U.S. Kenya clearly has a higher percentage of children thanks to the reduced infant mortality rates along with the tradition of living in large families. Such simple structures help us understand social systems using the

Merger between EnviroTech an InterClean Essay Example for Free

Merger between EnviroTech an InterClean Essay First of all, I would like to take the time to say â€Å"thank you† to each one of you for your outstanding efforts, it has been very enjoyable to work alongside with each of you in contributing to the success of InterClean. You are all well aware of the strategic movement as announced by David Spencer is very near on the horizon. As this merger between InterClean and EnviroTech begins to unfurl I foresee that each of you will have a key role to play in making the transition as smooth as possible. As managers it is our duty to show our fellow co-workers and new team members why we have been successful. It is important to welcome the employees joining us from EnviroTech. The incoming employees from EnviroTech bring vast experience and proven track record that will help to move us in the direction we want to go. Combining two companies together is no easy task and this new endeavor will be challenging. Each individual will need to present his or herself in a positive manner. The main objective is to be positive about the changes that will take place. Also everyone shall commit to learning the new concept of â€Å"full-service solutions packages† (University of Phoenix, Week One Supplement, 2010). I urge each of you to be open to share your ideas as well as receive ideas from all of your team members, old and new. Keep in mind that this new concept will not be immediately rock-solid it will take, several tries an adjusting to create the best package to suit each of our clients. I am sure that some of you are not feeling comfortable with the upcoming transition and that is understandable. However, I again urge you to see the potential this acquisition can bring. The growth potential globally is enormous and you can each have a part to make it happen. Each of you will have an impact on your workers, and how each of you decide to carry yourself can either promote or bring down morale. I  inspire each of you to press forward and lead your teams. You are all more than capable to produce results, so mentor your teams to produce even better results. I would also like to go over a few other important matters. These involve human resource issues because of the diverse work force we will gain by this merger. Obviously each of you will have several if not numerous new members joining your teams. It is very important and I cannot stress it enough just how important it is that you treat every employee the same. You cannot favor or give preference to the current InterClean employees over the incoming EnviroTech employees. Please exercise good judgment when addressing each newly acquired employee. Also when making selections for your teams an initially assigning tasks I suggest you seek input from myself, Carol our internal consultant, and the HR department. If you have any concerns please bring it to my attention immediately as well as to Carol and human resources. Be certain that the issue or concern is cleared up before moving forward. It is in the best interest of the company and for each of you to create an atmosphere that is warm, thriving yet peaceful, non-hostile, and safe. We all need t o value diversity and as Cascio put it â€Å"to manage diversity, there is no room for inflexibility and intolerance-displace them with adaptability and acceptance† (Cascio 2006, p. 125). Furthermore we will all be attending a full-day seminar on reengineering at Leeward Community College, please mark your calendars for Wednesday, December 1. I will send out a reminder along with the pertinent seminar information. If you are unable to make it on Wednesday, you will need to attend the Tuesday session, so let me know as soon as possible so I can make the change for you. I know you are all thinking, â€Å"What is reengineering?† â€Å"Reengineering is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in cost, quality, and speed† (Cascio 2006, p. 18). I also strongly recommend that each of you sign up for the management training sessions that HR is setting up. Immediately share and talk with your workers about attending the new product and sales training sessions. Go ahead and schedule your teams with HR to ensure everyone can be properly accommodated as quickly as possible. You should also encourage participation in the ongoing HR seminars that cover topics such as developing skill in conflict resolution and effective communication. As always you are free to come and discuss any issue or  concern that you may have with me. I am more than willing to sit down with each of you and listen to what you have to say. So please do not hesitate I am here for each of you and want to continue working alongside with each you and your teams. I am hopeful that going forward we will all embrace the upcoming changes and challenges facing us. Together we can achieve the desired results to move InterClean closer to our strategic direction of global expansion. References Cascio, W. F. (2006). Managing Human Resources: Productivity, quality of work life, profits. Retrieved from the University of Phoenix eBook Collection database University of Phoenix (2010) Week One Supplement: InterClean-EnviroTech Merger Scenario Retrieved from University of Phoenix HRM/531-Course Website

Contemporary Hospitality Industry Assignment Tourism Essay

Contemporary Hospitality Industry Assignment Tourism Essay The main aim of this report is to provide a brief description of the hospitality industry in UK along with its size, scope and diversity in order to convince the panel of potential investors to invest in the hospitality industry.My management consultancy firm was asked to produce a formal report focussing on the foreign business people to help them to decide whether to invest or not in particular sector of the industry for the coming London 2012 Olympic games.It will provide them a brief description of different ownership styles, management styles as well as organisational structure of several different sectors of the hospitality industry.Moreover, it will also provide the detail analysis of current trends, issues and recent developments within the industry.There are different sectors in the hospitality industry like hotels, restaurants, clubs and bars, contract catering, casinos etc.The particular sector that I am going to focus is the accommodation sector i.e. hotel and I am presen ting the ideas that i have generated while doing the research. Hospitality industry is a very broad industry.It is not always easy to define the hospitality industry.There are different criteria of defining it.One of the way of defining hospitality industry is by using Standard Industrial Classification(SIC) which was founded in United Kingdom in 1948.It defined the hospitality industry under the 1968 classification, as Establishments (whether or not licensed for the sale of intoxicating liquors)providing meals, light refreshments, drink or accommodation. (jones, 2002).Hospitality industry is defined as hotel, motels, inns or such businesses that provides transitional or short-term lodging, with or without food.(Businessdictionary.com). Both definition suggests that hospitality industry is the industry which provide food and accommodation to the guest.Hospitality industry is made up of two distinct services- provision of overnight accommodation for people staying away from home, and the provision of sustenance for people eating away from home or not preparing their own meals. (jones, 2002). British Hospitality: Trends Developments 2010 which was published today has revealed that, despite the recession, the UK hotel industry is continuing to expand, with over 10,400 rooms opening in 2010 and a further 43,000 planned for the period 2011-2015.(British Hospitality Association,14/11/2010).The hotel industry is flourishing every year.Moreover, the tourist coming to the UK especially London is never stopping.The amount spent by overseas visitors to the UK rose by 15.9% during July 2010   to  £1.96b, compared with  £1.69b during the same month of 2009, according to the Governments latest Overseas Travel and Tourism figures. The number of overseas visits to the UK increased by 4.9% to 3.24 million during this period, compared with 3.1 million in July 2010.(Caterersearch.com).By looking at the figures above we can say that it is secure and safe to invest in the hotel industry. There are various sectors in the accommodation where businessman can invest.They can invest in different types of chain hotels, business and conference hotel,budget hotels, boutique hotels, motels,lodges etc.They can invest in the existing property or build up hotels by themselves.If they invest in chain and popular hotels they may save the time and money for the advertisements and promotions.Budget hotels are also getting popular nowadays because of the low disposable income.People want to spend less money and get good facilities and service.Moreover, they can also construct a new hotel by themselves where they can be the sole owner and can have control over the profit and loss of the business.Business people can also buy the franchising license or do the management contracting. Scale, scope and diversity The hospitality is one of the largest and fastest growing industry in the world. There are just over 46,000 hotels and guest houses in the UK, and the hotel industry remains a significant sector of the economy, with an annual turnover of around  £40billion (Trends Statistics, 2008, British Hospitality Association). According to the British Hospitality Association, the industry is made up of about 127,000 properties and employs a workforce of 1.6 million people.It is very large and diverse industry.It is the third largest company that provides employment. The scope of the UK hospitality industry is very big.There are different commercial sector like hotels, restaurants, fast food outlets, takeaways, motels, hostels, pubs, clubs etc whereas the welfare sector like educational institutions, halls of residence, hospitals, old age homes, prisons etc.Many tourists are coming to the country every year as the london is popular city around the world.We can find many big hotels in london in order to accommodate large no. of tourists every night.Therefore large no. of workforce is required in order to run such hotels which creates millions of jobs. The hospitality industry is very diverse due to the innovation, ownership, classification and grading system, level of service, leisure facilities, future trends etc.There are different types of hotel which provide standard services to the guest.The hotel now not only provide the food and accommodation but also provides facilities like internet, gymnasium, swimming pool, sauna bath, jacuzzi, night clubs, shops, hair and beauty salons, laundry, car parking, conference and meeting rooms etc.The ownership and classification of hotel grading system also make it diverse.There are different type of ownership and management style like sole owner, partnership, public limited company and private limited company.The grading system of hotel by rating with stars from 1 to 5 level according to the level of service they provide to their guest. Food service is also one of the important facilities provided by the hotel.The facilities provided by the hotel depends upon the type of the hotel.There are one or many restaurants in a hotel.The restaurant provide different type of facilities like ala carte menu, buffet service, bar menu, catered service, room service etc.Nowadays we can usually find a restaurant in every hotel.Thus, food service is one of the important sector of the hotel industry. Another important sector of the hotel industry is entertainment.Different types of guest come to the hotel some of them are business people, leisure guest, holiday makers etc.Leisure guest and holiday makers are travelling fully for the purpose of entertainment.They want to utilise their holidays and enjoy a lot.Therefore, the hotel should provide entertainment facilities like night clubs, bars, themed parties, casinos, swimming pools, sauna and jacuzzi, sports facilities etc.They should arrange the indoor activities so that the guest dont need to go outside searching such facilities. Organisational Structure Organistaional structure is the relationhsip between the people and different departments of an organisation.Different organisations have different organisational structure.Some organisations have tall structure whereas some have flat structures.Tall organisational structure is in mainly found in large organisations such as hotels which consists of different levels of staff from the managers to the workers whereas the flat organisational structure do not have many level of staff.For e.g. in a flat stucture of a restaurant an owner can be the manager and the chef as well.The organisation is divided in two different parts front of the house and the back of the house.Front of the house are the departments like food and beverage, accommodation, conference and banqueting etc whereas back of the house are the departments like finance , food preparation areas, and the areas not seen by the guest. In the accommodation sector you can find different types of ownership and the structure.Mostly two types of ownership are popular in the hospitality industry.They are sole ownership or the franchised.Sole ownership means opening hotel by yourself without taking any financial help from other except loans.The advantage of this type of organisation is that the owner have sole access to the profit and can make the hotel according to his ideas and concepts whereas the disadvantage is that you have to bear all the lossess of the business and may not have full support as those of chain hotels.In this type of ownership the owner will have direct control over the business. The hotel can be chain hotel or franchised and it can also be the partnership or limited companies.You can directly own a hotel in the chain or can get it be franchised.You can invest in a chain hotel where you can be a part of renowned chain whereas in franchise system of ownership you need to pay the franchisor a royalty fee in order to operate the business.In this type of ownership one can save the expense of marketing and promotions as it is already well known by the public.Moreover you will be also less affected by ups and downs in the business as you are part of a chain. Both of the above mentioned ownership and management style is popular in the hotel industry.The solely owned hotel should be more promoted in the market as everybody do not know more about the hotel.They should try to be unique by offering wide range and standard services so that guest would be lured to come back again and refer it to other guests.On the other hand the chain hotel should try to maintain their standards as compared to the other chain hotels so that the guest would feel the same standard of service like in any other chain hotel. Contemporary issues The hospitality industry is facing many contemporary issues in todays world.There are lot of managerial and operational issue in the hospitality industry.Some of the operating issues are standard operating procedure, food and safety, employee expectations, flexible working, socio- cultural issues, recruitment and retention, e-commerce etc whereas the managerial issue are key players in the hospitality industry, international aspects, marketing considerations, education and training providers, media issues etc. One of the important managerial issue in the accommodation sector is to identify the key players in the industry.There are lot of big brands who are leading in the market.So, you need to identify who are the key players and see how they manage their organisation in order to achieve their goals and objectives.Therefore, in order to remain competitive with such organisations you need to focus on the marketing strategy and providing good service to the guest.You should monitor the things happening around the organisation and should manage the staff properly in order to increase the level of output.Todays world is filled with competition so in order to be in the line you should try to focus on the staff management because if the staff is happy then only the organisation can achieve their goal.The guest judge the hotel by the level of service they provide and the facilities they offer so it is very important to provide quality of service to the guest. The operational issue should also be taken into consideration in order to have an effective organisation.One of the most important operational issue in the accommodation sector is employee expectations.Staff are the person responsible for the smooth operations of an organisation.Employee has lots of expectations from the management.They expect to receive their performance appraisal from their manager, to get trainings for their career development and growth, flexible working hours, good communication etc.They also want to have promotions and recognition for their hard work.So, it is an important contemporary issue.Therefore, for an organisation to be successful need to address the employee expectations. Another important operational issue in the accommodation sector is standard operating procedure. A standard operating procedure is a company wide formalised structure to handle specific operational activities. (operating procedure from ibis) .It helps to improve the quality and the speed of a particular operational procedure.For example booking of hotels can be done through internet.It will be easy for the guest to book the room on internet.They dont need to waste their time by calling the hotel and asking the receptionist for all the details.It is will be also easy for them if they need to make any changes for their booking.Moreover, the receptionist also can utilise their time by doing other important work instead of handling the telephone calls. Changes in last 20 years There have been tremenduous change in the accommodation sector in last 20 years.People have started spending more money in leisure travel and holidays.The innovation of budget airlines was also the main cause of people travelling from one place to another.Moreover, the budget hotel also came into existence which provided facilities to the guest in cheaper rate.So, people started to spent more money in the hospitality industry as a result of which it flourished significantly.The e-commerce was also introduced where people can book the hotel rooms through internet and make any changes in their bookings.They could find the information of the hotels and can choose the appropriate one.There was also the growth of large chain hotels and hospitality companies all across the world.There was emergence of quick service restaurants and the contract caterers such as garner merchant and compass.Moreover the big companies continue to become even larger through merger and acquisition.These all fact ors contributed to the significant changes in the hospitality industry. Current trends There are various current trends present in the accommodation sector.People have been much conscious about their health as a result of which they are attracted to healthy eating or the organic food.Innovations in technlogy is also one of the current trends.Due to inventions of new technnologies the life of people have become easier.The term globalisation has also created an impact upon the hospitality industry where people are thinking in the term of expanding their business all around the world like Accor groups.They are opening their hotel branches in most of the countries.Not only accor most of the leading hospitality brands are expanding their business all around the world.Consumer spending is also one of the current trends.People are tending to spent more money as a disposable income.Making bookings through the website reservations is also the trend that contribute to flourish the hospitality industry.People can easily book the rooms in the hotels. The current trends has positiv e impact upon the hospitality industry. Conclusion The hospitality industry is composed of two factors.They are accommodation and sustenance.Accommodation is one of the important sector of the hospitality industry.Millions of tourists come to London every year.So thousands of rooms are required to accommodate such tourists.Therefore, it is price worthy to invest in the accommodation sector.Moreover, the 2010 olympics is also coming nearer which means large number of tourists will be coming to this place.As a result they need to build more hotels for the tourists.So the business people can invest in this sector which would be more fruitful.On the other hand there are various contemporary issues facing the accommodation sector.We need to address the operational and managerial issues as soon as possible for the smooth functioning of the organisation.

Immigration and Europe Essay -- European Politics, Economics

Immigration within and into Europe has increased in recent years, with local populations' anxieties raised(Pilcher 2010, p445). I will look at the socio-cultural challenges which immigration introduces. These include the real and perceived impacts on native populations, and the policy responses which stem from the issues. Next, economic well-being is an aspect of the immigration question that will be examined. I will consider soem of the various problems which are encountered in tackling this subject. While attempts to reach conclusions of the de facto effects of immigration in terms of the economies are not made, considering the arguments made may help in gauging the extent of the challenge that immigration poses. I will also examine some of the structural changes which immigration makes in the political sphere, with electoral and representative politics being affected. With constituencies changing significantly throughout several countries, the resultant shifts in terms of policy and governance are concerns which need to be taken seriously. Social and Cultural Challenges The social and cultural tensions which arise from hosting immigrant communities are often expressed as a failure to integrate or assimilate immigrants into society. Yet cleavages can be amplified due to the liberal and egalitarian doctrines which underpin European states. Provisions have to be made for immigrant citizens which may cause resentment in the existing population as a consequence of competition for diminishing resources, as well as the overarching factor of cultural stability(Lahav 2004, p1167). Yet this difficulty may be eased by the inclusion of non-EU immigrants in a reformulation of the European identity. If, as Diez & Whitman(2002) arg... ...ect individuals on the micro-level but research suggests that there are context-dependent issues in societies. This means that the challenges which immigration pose cannot be met by assuming that macro-economic scenarios fit different solutions. Countries from both ends of the spectrum face problems with managing immigration and its consequences on different strata within the existing society. Again, the challenge here is one in which the political leaders and mass media are still themselves unsure of. If the effects of immigration on the economy are to be ascertained, then the implementation of appropriate policies needs to be pursued without deference to political and ideological pressures. The biggest challenge facing the states of Europe regarding immigration is to pinpoint the causes of insecurity, in both the immigrant and native communities, and address them.

Relationship of Philosophy with Real Life :: essays research papers

Philosophy has a strong influence on everyone’s day-to-day life. We all enrich our lives by thinking about things with a substantial value. We use philosophy as a sort of roadmap to direct us through our lives. We, of course, take other things into consideration while we are going through our day, but philosophy is one of the more ample ones.   Ã‚  Ã‚  Ã‚  Ã‚  Philosophy is, according to the dictionary, â€Å"Literally, the love of, including the search after, wisdom†. This applies to my life, when I am in school and when I am out of school. When I am in classes, I use the available knowledge in books, the lovely newspaper articles from English class (hehe), and the brains of teachers, in order to aid in my ‘hunt’. Wisdom is something that interests almost all of us. It provides us with answers to the everyday problems we run into, and curbs our curiosity. When I am out of school, I read novels in order to expand my imagination, and learn about what happened in the past. The fiction novels I read, allow me to learn about abstract and surreal ideas. I try to dedicate time from my schedule in order to read, because not only does it provide entertainment, but it also allows the intelligence of humans to travel beyond just what is sensible. The intelligence should consist of real hard facts, as well as fictional thoughts as well. I also watch the news about events that are happening around the world. Everyone should do this activity, because you gain insight on mistakes that have happened, and information on how challenges affect people. By integrating both ideal thoughts and real facts, it helps create a better-rounded persona, which is one of the outlining definitions of philosophy. This idea is expressed in the following quote â€Å"the science of truths sensible and abstract†.

Nightingale’s Spirituality in Practice

Nightingale's Spirituality in Practice Binbin Zheng Vanguard University Nightingale's Spirituality in Practice Spirituality is an abstract concept, however may be encountered on a daily basis. The first time when I came across the meaning of spirituality was in a survey to choose a most spiritual person among students at high school. As English is my second language, I did not fully understand the concept. Therefore, before integrating spiritual care to patient, what spirituality is shall be defined first. In a conference for spiritual care, spirituality is defined as â€Å"an aspect of humanity, the search for the significant or sacred, and being inclusive of philosophical, religious, spiritual, and existential issues that arise in the clinical† (Puchalski, et al., 2009, p. 886-887). Furthermore, Ruth Beckmann Murray and Judith Proctor Zenter described spirituality as â€Å"trying to be in harmony with the universe, and strives for answers about the infinite, and comes into focus when the person faces emotional stress, physical illness, or death† (1989). The definition the I concur the most is that â€Å"the core of a person's being and usually is conceptualized as a ‘higher' experience or a transcendence of oneself† (Maul & Schmidt, 2004, p. 2). Thus, how is physical health related with spirituality? According to the survey that presented by Maddox, most people believe in prayer and God would intervene the disease. However, the principles behind are not clearly revealed (2002).Mauk and Schmidt suggested that â€Å"suffering is an ongoing state that affects a person's sense of well-being† (2004). It usually causes the person to become low in spirit if they are physically ill. Just as Nightingale defined health as â€Å"not only to be well, but to be able to use well every power we have to use† CITATION Mas12 l 2052 (Masters, 2012). Nightingale stress to not limit nursing to administration of medications and other procedural care, but care for patients holistically with the spiritual care as well. Her 13 canons revolutionized nursing, and stayed applicable for current nursing. Nightingale's philosophy of nursing could be inferred from her theory that even an ill person shall not be treated as an object. Nightingale perceived the care needed to be delivered from the patients' point of view.Nightingale's theory was not invented by herself just sitting and writing about nursing, she took good care of the sick and wounded, even at late night, she made rounds to check on patients' condition. Nightingale's parents opposed her calling to care for the suffering, poor, and physically ill people. She convinced her parents in the end and became a nurse. While Nightingale was working as a nurse in the battlefield, she was distrusted by the other healthcare team. Nightingale was not discouraged; on the other hand, she strived to improve the care for the patient at that time. Nightingale went the extra mile for her regular job responsibilities. The effort, care, and love that Nightingale gave helped her to earn the other healthcare team and even soldiers' respect. Nightingale was intelligent and well-educated, moreover, her passion and her spirituality drived her to accomplish all the changes not only in nursing but in the entire healthcare system. One outstanding quality she had was the scrutiny with the patients' point view. As the little details and signs that were missed by most nurses, Nightingale discerned those clues, subsequently figured out the root cause of the phenomenon.A good patient scenario where Nightingale's theory could be applied both to the physical and spiritual will be hospice patient. Mr. M is a 52-year-old Chinese who was recently admitted for hospice due to end-stage liver cancer. His wife passed away 5 years ago due to heart attack, they did not have any child. (Mr. M lives by himself in a one-bedroom house in a safe community. He used to keep things that were even broken and expired in the living room. Newspapers and magazines are lying on the dining table chaotically, dirty laundry filed up on a broken massage chair. However, the bed is always made, and a picture of his wife is on the bed dresser. The window blinds are closed most of the time, and there is only one lamp in living room and another one in bedroom. The house is not well lit normally. There is no paintings or photos on the wall. The house in general feels gloomy.) Mr. M expressed that he misses his wife in addition to the symptoms of side effects from chemotherapy and deteriorating condition. Mr. M is a Christian, he has not been to a church since his wife's death, his niece and brother are the only people visits him weekly. Mr. M usually watches news on TV during daytime, and goes to bed early in the evening.Both nursing care and spiritual care could be applied for Mr. M's scenario using Nightingale's nursing theory. Using her 1st canon â€Å"Ventilation and warmth† CITATION Mas12 l 1033 (Masters, 2012).